The Company has adopted the Tata
Business Excellence Model (TBEM) which is based on the
Malcolm Baldridge National Quality
Award, USA. It is actively pursuing
improvements through Quality Management System (QMS),
Environmental Management System (EMS), Aspire Programme,
Quality Circle, Suggestion and Total Productive
Maintenance (TPM).
During the year, the Company won the
‘Serious Adoption Award’ for entering into the 450-550
band. The Company’s Jamshedpur operation was certified
for ISO 14001:2004 Environment Management System by IRQS.
The business units of Water Management, Power Services
Division, Planning Engineering and Construction,
Integrated Customer Services and Public Health &
Horticulture Services have been certified for ISO
9001:2000.
The Company’s committed efforts
towards improving efficiency and service levels in
its operations at Jamshedpur have resulted in
following improvements:
-
Water quality w.r.t. Free Chlorine
and E-Coliform has been consistently better than the BIS
norms. 97% of the samples had Free
Chlorine > 0.2 ppm as against the norm of >95%, while
99% of the samples had E-Coliform MPN=0 against the norm
of >95%.
-
Treated Sewage quality has
been consistently much better than the Pollution Control
Board norms. Total Suspended Solids (TSS) and
Bio-Chemical Oxygen Demand (BOD) levels achieved were 12
ppm and 10.5 ppm as against the norm of <30ppm and
<20ppm respectively.
-
Un-Accounted For
Water (UFW) for Raw Water, Clarified Water, Potable
Water at Treatment Plant and Potable Water in Rising
Main was at lowest-ever at 2.3%, 4.0%, 5.3% and 5.0%
respectively.
-
The quality of power
distribution was amongst the best with availability
reaching a high of 99.8%.
-
Compliance
to Municipal Solid Waste collection schedule improved
from 91.6% in FY06 to 96% in FY07.
-
Quality of ambient air and underground water at
municipal solid waste dumping sites were consistently
better than norms. The suspended Particle Matter (SPM)
count of ambient air was 340 mg/m3 against norm of below
500 mg/m3 and there
were no traces of Arsenic and Cadmium in the underground
water.
