The unique customer focused process was implemented by us at Haldia with creation of single window customer complaint logging and follow up system – JUSCO Sahyog Kendra.
Customers at Haldia register their complaints for the WATER SERVICES at the contact number of 646000.
JUSCO Sahyog Kendra also tracks and obtains feedback from customers to ensure the Service Level Guarantee, Service Level Performance, Service Level Expectation of customers, quality gap, performance gap and the likes are continuously monitored. This tool is regularly used to improve the customers expectations management and service quality. By reviewing outcomes and performance measures, we have ensured that field staffs are suitably trained to match the operational efficiency and quality service delivery requirements.